Service Level Agreements (SLA) is an agreement between a supplier and customer that specifies specific service levels. You often hear of 99.99% etc. but the one reported in the following link beats any known level of agreement.
The case in point is the level of service provided by the Japanese National Railways that provided the service twice daily to pick up its only passenger, one Kana Harada in Shirataki in Hokkaido, so that she can attend the school. The regular service which carried more passenger closeds some three years ago and she became the only remaining client. The JNR agreed to extend this service till she finished school, a period of three years.
Japan and Japanese institutions continues to amaze me even after a continuous interaction with its people over forty some years. This news item speaks volumes about the country and its people.
Read more here and read some of the reader reviews.
http://www.ndtv.com/offbeat/japanese-train-stops-at-remote-station-twice-a-day-for-one-passenger-1265347
The case in point is the level of service provided by the Japanese National Railways that provided the service twice daily to pick up its only passenger, one Kana Harada in Shirataki in Hokkaido, so that she can attend the school. The regular service which carried more passenger closeds some three years ago and she became the only remaining client. The JNR agreed to extend this service till she finished school, a period of three years.
Japan and Japanese institutions continues to amaze me even after a continuous interaction with its people over forty some years. This news item speaks volumes about the country and its people.
Read more here and read some of the reader reviews.
http://www.ndtv.com/offbeat/japanese-train-stops-at-remote-station-twice-a-day-for-one-passenger-1265347
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